Customs Information

Customs information and charges

As a buyer, it is important to understand that you are solely responsible for paying any additional fees that may be added to your shipment by the customs of your country, such as taxes, customs duties, and other fees. These costs may vary depending on your country of residence and the value of your order. It is your responsibility to research these costs and ensure that you are prepared to pay them before placing an order.

Furthermore, it is also your responsibility to ensure that the items you are ordering are legal and allowed to be shipped to your country. If you have any doubts about the legality of a product, it is your responsibility to check with the relevant authorities before placing an order. We will not be held responsible if your items are confiscated or held by customs.

Please note that if your items are lost, stolen, or confiscated by customs, we will not be able to refund or replace your order. It is your responsibility to take necessary measures to minimize the risks associated with international shipments.

What do I do if my order is held by customs

If your order is retrieved by customs, they will contact you directly by mail or email to inform you of the next steps for clearance. It is important to follow the customs instructions to avoid any delay or additional issues.

If you have any questions or concerns about customs fees or any other aspect of your order, please do not hesitate to contact us. We will do our best to assist you within our capabilities.